Because we operate on a high-volume, wholesale-rate low-margin model, all sales are final. We do not accept returns or exchanges for change of mind, color/variant preferences, or personal suitability.
Eligible Exceptions: Replacements or refunds are strictly issued under two circumstances:
Wrong product delivered due to an internal fulfillment error.
Mandatory Unboxing Video Protocol:
To authenticate any claim, customers must record a single, continuous, unedited unboxing video:
Begin filming before opening the sealed parcel, clearly showing the intact shipping label.
Capture the uninterrupted unwrapping process from start to finish.
Clearly display the product and zoom in on the specific defect or damage.
Product received in a physically damaged state caused during transit.
Notice: Claims must be reported to our support team within 48 hours of delivery along with your Order ID and the unboxing video. Claims without this continuous video proof will not be accepted